Managing Director: Transcend Marketing
"Having set up Transcend 4 years ago, I’ve been fortunate to have ethical clients who pay their bills so I was taken aback when I got my first client who wasn’t willing (or didn’t have the funds) to pay. We didn’t have a contract or terms of agreement, although costs and agreed work were approved via emails, so I was initially concerned we wouldn’t have grounds to recoup the debt. Having let it drag on for months with no reply from the client, I met Diane from Acquit and immediately felt assured by both Diane’s professional wisdom but also her assertive and personable demeanour which calmed my worries.
Within 24 hours she’d made contact with the client and within a few days she’d recouped most of my debt, as well as her own costs – all paid by the client!!
Seriously trouble-free and a massive weight of my mind – it really is a no brainer if you’re chasing a late debt."
"The level of service we received from Diane was fantastic. The debt was recovered within a week from instruction, a very easy and straightforward process with excellent levels of communication. We would happily recommend Diane and wouldn’t hesitate to use her again in the future."
Accounts: PRC Streamline Taxis
"We had a long standing account customer, always paid on time. Until the staffing changed! With the problem of two companys’ incorporating, we mislaid the original account application which proved to be a problem of liability in the outstanding debt of more than £2000. Diane came highly recommended, and I would highly recommend her!! With her incredible knowledge and ability, she fought our cause and won, even when I nearly went to a compromise.
Sometimes our clients will ignore our threats in the hope we will just go away. But utilising Diane and her amazing ability to do her job so well, this will never be an issue to us again. I will not only use her services again, but would suggest that anyone going through the problem with non-payers, should make her their first port of call to use her support, and professionalism as well for the best service with a successful outcome.
Thank you, Diane!!"
ECS Climate Systems Ltd
"We would like to thank Acquit Debt Recovery for their excellent work in recovering a large debt that had been owed to our company for in excess of a year – not only did Diane and her team recover the whole amount, but in addition, recovered interest, late payment compensation and their own fee! Acquit was recommended to us – we are so glad we decided to rely on the referral. The whole process from start to finish took just 3 weeks. The efficiency and professionalism applied to the matter was greatly appreciated and very impressive. We would not hesitate to recommend Acquit Debt Recovery Limited should you encounter late payment issues."
Director: Graffiti Removal Ltd.
"Working with Acquit Debt Recovery for many years we have always had an outstanding professional service. Diane and her team are brilliant and we would recommend them without hesitation. Thank you Diane for all your help."
Director: Signpost HR Solutions
"Acquit was recommended to me by one of my associates who had needed to recover a bad debt from a client. Once I had made initial contact with them, they picked up my issue immediately, were very clear with me about the process and costs involved and, within a week, my money had been recovered, with interest and all their costs paid by the bad debtor.
I would highly recommend Acquit Debt Recovery to anyone who finds themselves in the unfortunate situation where they are owed money."
Company Director: Active Staff Ltd.
"I was struggling to collect bad debts and didn’t have the right person chasing for me. This compounded the debt until it was so overdue, I needed a professional company to assist. Diane was not only professional, she was accurate, knowledgeable and put my mind at rest that she would reclaim the money. I waited patiently and she was true to her word and reclaimed the overdue amount in full. I would highly recommend Acquit Debt Recovery"
Mark Liddle Partnership Limited
"We instructed Diane at Acquit to help us pursue a debtor that had been giving us the run around for several months. Diane got straight on the case, secured judgment and we have now received the final payment.
We have been really impressed with the service Diane offered, she provided regular updates and successfully recovered money that we thought we would have to write off. We would have no hesitation in recommending Diane to anyone and will definitely be using her services again in the future."
Cooling Energy Services (Maintenance) Ltd.
"We found Acquit Debt Recovery's details on the Dorset Chamber of Commerce Institute news letter. Our company had a customer who had been repeatedly chased for monies owing with no success so we put the matter in the hands of Diane Bantten at Acquit Debt Recovery.
It took Diane 7 working days from our instruction to retrieve the monies owed, interest, compensation and Acquit's fees as cleared funds. Acquit dealt with any communication, correspondence and paperwork required which removed all worries and allowed us to focus on the running of the business.
The cost to the company was a small initial payment which was more than covered with costs reclaimed by Acquit. What a result, we will definitely use Acquit Debt Recovery again and would thoroughly recommend them.
Many thanks to the team at Acquit Debt Recovery from all of us at Cooling Energy Services (Maintenance) Ltd."
Managing Director: Smallporate Ltd.
"We had a client who had stopped trading and left a bill of nearly £2,000 unpaid. We gave the client every opportunity and consideration, including spreading the payments or taking a lesser sum for full settlement. Despite various promises to pay, he continually missed deadlines and stopped any communication with us. We decided enough was enough and sent a final letter complete with a screenshot of the claim we would file if he did not pay. Again, he did not respond. By now, over 4 months had passed and we were giving up any hope of ever seeing the money.
We instructed Acquit Debt Recovery on 19 November 2014. The client paid us the next day! We are so impressed by the level of service we received. Diane is the epitome of professionalism and her ‘firm but fair’ approach is evidently very effective.
From this day on, Acquit Debt Recovery’s services are part of our finance processes. And, if you want to ensure that wayward debtors pay the money you are owed, we’d highly recommend you do the same."
Technical Director: Energycount Ltd.
"Diane sorted our problem within days! We would highly recommend Acquit to anyone looking for an easy and professional service, and we will be using them from now on. Couldn't have been easier."
Director: Southern Environmental Wall Installations UK Limited
"Diane was recommended to me for her good track record and ability to do her job to the highest standard with top class results, not only was my case an unusual one and personally quite emotional, it was also too difficult for me to deal with on my own as I had no time available to me due to financially forced working commitments.
Diane was extremely supportive and was always at hand to provide valuable advice and assist me in dealing with everything that I needed to do to see my case through to conclusion.
I would not hesitate in recommending Diane’s firm, Acquit, to anyone that finds themselves in the unfortunate position of being owed money."
"Very soon after meeting Diane, the opportunity arose for me to utilise her debt recovery services, I’m very glad I did!
I had been trying for several months to recover monies on unpaid invoices from a client, who were ignoring every form of communication I attempted, I believe they thought that the debt would go away by simply refusing to acknowledge it. Even in the latter stages when I threatened legal recovery, the client still did not respond.
In a last ditched attempt, I instructed Diane to attempt recovery. Within 24 hours of her initial letter, I had received payment of all the outstanding invoices and furthermore interest and compensation which more than covered her modest fees.
I cannot recommend Diane and Acquit Debt Recovery highly enough, I would not hesitate to use her services again should the need arise."
Finance Director: Adams Morey Ltd.
"Sadly in today’s economic climate it has become increasingly necessary to have an effective solution to difficult debt. Whilst we as a company make every effort to work with our customers through difficult situations, from time to time this approach doesn’t go to plan. At this point we hand over to Acquit, who in most instances deliver a positive result, but always in a balanced and professional manner."
Inventiv Roofing Solutions Limited
"Great Service. We asked for Diane's help with difficult and slow debt payments. Some debtors make promises they do not keep or evade contact to avoid paying. Diane's involvement meant the debtors had to deal direct with her company. Her firm approach has successful results. We can highly recommend Acquit Debt Recovery"
Managing Director: Alltek Limited
"Diane has been our sole debt collection specialist for the past nine years. She is proactive and adaptable, producing the correct techniques and levels of pressure to ensure we achieve the best results possible from any given situation. In these difficult times of uncertainty, she would be our first call, every time."
Director: Blencowe Scaffolding
"Our company has used Diane to recover debts due to us for many years with excellent results. Diane is very firm, but fair and does not allow debtors to take advantage. We have always acted on Diane's advice, resulting in excellent outcomes. We will certainly continue to use Diane's services in the future and would have no hesitation in recommending her to anyone."
Security Manager: Bolton Hospital
"Diane was the main contact for collecting debts for the Trust, I worked closely with her for three years and found her to provide a professional and efficient service. She was always prepared to offer advice and guidance in potentially difficult situations."
Richmond Home Improvements
“It has been a pleasure knowing Diane over the last five years. Although I have never required Diane's Debt Recovery Service myself, I have on two occasions referred friends to her, both needing advice and assistance with bad debts. On each case Diane provided an exceptionally professional service with a 100% result. Diane has a detailed knowledge of her specialist subject and is gifted with a great sense of humour, a real people person.
If someone owes you money, Di Bantten will deal with them! I have no hesitation in recommending Diane to all my friends and contacts, as well as wishing her every success with Acquit Ltd in the future.”
Darren Northeast PR
“Having never had to use a Debt Recovery company before I don’t mind admitting I was anxious and hesitant as to how the process worked.
But by engaging with Acquit I needn’t have worried; Diane was absolutely fantastic in explaining each process and taking care of everything – all I had to do was sign a few forms and sit back. In no time at all, the situation had been resolved and within a few days the funds that were due had been credited to my account!
Diane and Acquit were extremely easy to deal with, very customer focussed – and in my case the best result was achieved. None of this I could have done on my own.
Never think about using any other debt recovery company – there is only one, Acquit!”
Proprietor: AppleArt Associates
“I can recommend Diane as a very professional and trustworthy person and a pleasure to do business with."
Marketing & Business Development Director, Trethowans
“Diane understands her client's needs and always works to obtain them the best possible result. She is an effective debt recovery professional.”
Owner: Smart Group Recruitment Solutions
“Diane is always positive, cheerful and a breath of fresh air - I have known her for some years in the local business community and know how well respected she is. She is committed to delivering excellent customer service and added value to her clients.”
Owner: Fire Compliance & Safety, Bournemouth
“If you have a problem with non payment of invoices, Diane will get it sorted. I tried and tried without any luck. It took Diane 3 days to have the payment in my bank account.”
Director: Barrell Treecare Ltd.
“Diane is lovely to work with, very tenacious and has a straightforward, knowledgeable, no nonsense, very successful approach to debt recovery. A pleasure to deal with from my perspective, from my debtors perspective a veritable (yet charming) Rottweiler!”
Julie Ratcliffe Public Relations
“Having someone refuse to pay you for your hard work is maddening and upsetting. You need someone on your side to help recoup what is due to you, but the process can be difficult and confusing. It's here that you need Diane Bantten of Acquit. She is extremely knowledgeable, calm and reassuring and I cannot recommend her more highly for this difficult work.”
Print In The Bag Ltd.
“I was angry and frustrated with a non paying client, I had bent over backwards to please them, then they wouldn't pay me. It was so unfair, I just did not know what to do. Acquit and Diane Bantten were the solution, assured and professional about the processes involved Diane got me my money! Thanks Diane I would not hesitate to use you again, further to this I feel confident growing my business knowing I have Acquit available to me in future.”
“Diane is an expert in her field of Commercial Debt Recovery. Her prompt and efficient response to our enquiry resulted in a most satisfactory outcome. Utterly professional at all times we would have no hesitation in recommending her services to anyone requiring advice on outstanding debts or struggling to recover monies owed.”
The Print Agency and A World of Canvas Limited
"After many weeks of trying to encourage a client to pay an outstanding invoice, we instructed Diane Bantten at Acquit Debt Recovery to help us to recover this debt. Diane was efficient, effective and fast. She kept us informed of her conversations and correspondence with our client every step of the way, which we found reassuring. The outcome was positive as we have been paid in full by our client along with interest and compensation!
It was a course of action that we were very unsure of initially (we hate going down this route with our lovely customers), but Diane was fantastic and should we need this service again, we won’t hesitate to contact her."
IT Media Services
"Thanks Diane for all your help with my non paying customer. Getting this money back has helped enormously. I had all but given up hope of seeing any of it. You not only managed to get back my money but also compensation, interest as well as your fees so I am very grateful.
Rest assured I will be in touch should I need your help again."